Frequently Asked Questions

We use premium materials including organic cotton, bamboo fiber, modal blends, and merino wool. All our materials are carefully selected for comfort, durability, and sustainability. For detailed information about our materials and certifications, please visit our Materials page.

Yes, all Assierinuo products are designed and manufactured in Canada. We're proud to support Canadian manufacturing and maintain the highest quality standards while contributing to the local economy.

Absolutely! Many of our products feature GOTS-certified organic cotton and other sustainable materials. We're committed to environmental responsibility through eco-conscious manufacturing processes, renewable energy use, and waste reduction initiatives.

We provide detailed size charts for each product category. For the most accurate fit, we recommend taking your measurements and comparing them to our size guide. We also offer personal fitting consultations and virtual fitting technology to help you find your perfect size.

If you're between sizes, we generally recommend sizing up for comfort, especially for everyday wear. For specific products or if you prefer a more fitted look, our customer service team can provide personalized recommendations based on the item and your preferences.

Yes, we offer an extended size range from XS to 4XL in most of our collections. We believe every body deserves comfortable, well-fitting intimate apparel. For sizes not shown online or custom sizing needs, please contact our customer service team.

We offer custom sizing services for customers who require non-standard sizes or specific modifications. This service includes consultation, measurements, and 2-4 weeks production time. Contact us to discuss your specific needs and pricing.

Standard shipping within Canada takes 3-7 business days. Express shipping options are available for 1-2 day delivery in major cities. Same-day delivery is available in Toronto, Vancouver, and Montreal. Shipping times are estimated and may vary during peak seasons.

Currently, we only ship within Canada. We're working on expanding our shipping options to serve international customers in the future. Please sign up for our newsletter to be notified when international shipping becomes available.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and Apple Pay. All payments are processed securely through encrypted payment gateways. We do not store your payment information on our servers.

Yes, you'll receive a tracking number via email once your order ships. You can track your package through our website or directly with the shipping carrier. Real-time updates are available for express and same-day delivery options.

We offer a 30-day satisfaction guarantee. Items must be unused, in original packaging, and have hygiene seals intact for health and safety reasons. Return shipping costs are covered by the customer unless the return is due to our error.

Contact our customer service team with your order number and reason for return. We'll provide a return authorization number and prepaid shipping label. Pack the items securely and include the return form in the package.

Yes, we offer free size exchanges within 30 days of purchase. The exchanged item must be available in stock. If there's a price difference, we'll refund or charge the difference accordingly. Exchanges are processed as returns and new orders for faster delivery.

Refunds are processed within 2-3 business days of receiving your returned item. Depending on your payment method and bank, it may take an additional 3-7 business days for the refund to appear on your statement.

We recommend cold water washing on gentle cycle, turning items inside out, and air drying to maintain fabric integrity and elasticity. Avoid fabric softeners and bleach. For detailed care instructions, visit our Care Guide page.

We recommend air drying for best results and longevity. If you must use a dryer, use the lowest heat setting and remove items while slightly damp. High heat can damage elastic fibers and cause shrinkage.

Generally, underwear should be replaced every 6-12 months, socks every 6-12 months, and tights every 3-6 months, depending on usage and care. Replace items when elasticity is lost, fabric becomes thin, or comfort is compromised.

Yes, we offer repair services for minor issues like elastic replacement, small tears, and strap repairs. Contact our customer service team to discuss your repair needs and associated costs. Some repairs may not be cost-effective compared to replacement.

No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, access order history, and receive personalized recommendations. Account creation is quick and free.

Log into your account and visit the "My Account" section where you can update your personal information, shipping addresses, and communication preferences. For security reasons, email changes require verification.

You can reach us by phone at +1 (416) 555-0123, email at [email protected], or through our contact form. Our customer service hours are Monday-Friday 9AM-6PM EST, Saturday 10AM-4PM EST. We aim to respond to emails within 24 hours.

We're currently developing a loyalty program that will offer exclusive discounts, early access to new collections, and special perks for our valued customers. Sign up for our newsletter to be the first to know when it launches.